Jonamerica.com

A blog by Jonathan Eggers

Resume

SummaryProcess-oriented Director of IT Services, with a focus on IT strategy and enterprise architecture. Partners with customers, ensuring their long-term success. Creative and flexible problem solver, with a can-do attitude and positive approach. Team player who implements innovative and cost-effective solutions.
Technical Skills
  • IT Project Management
  • Windows Server 2008 R2, 2012 R2, 2016
  • Exchange 2007, 2010, 2013
  • Office 365; Google Apps
  • Mimecast, SpamSoap, Forefront
  • Sophos, Watchguard, Sonicwall, Meraki firewalls
  • HP, Dell, and other switches and networking
  • VMware and Hyper-V
  • Active Directory, DHCP, DNS
Professional ExperienceAlliance Technologies, LLC., St. Louis, Mo., 2015-Present
Director of IT Services, 2017-Present
Network Operations Manager, 2015-2017

  • Develop, design, and bring to market new service lines to meet customers’ needs and increase revenue.
  • Oversee the operation of existing services lines, maintaining and improving efficiency and best practices, and ensuring services meet clients’ needs.
  • Ensure the stability, integrity, and efficient operation of the information systems that support core organizational functions.
  • Assist client organizations with designing new information systems and better leveraging existing systems, including servers, business applications, email, print, and backup systems.
  • Oversee and perform technical projects for clients, including server migrations, email migrations, backup system implementations, and enterprise application deployments.
  • Manage Tier I and II Help Desk Analysts, Help Desk Managers, and Systems Administrators.

Project Leadership Associates, Wakefield, Mass., 2011-2015 Managing Consultant, 2012-2015

  • Account manager for Boston-area Managed Services Solutions Group
  • Partner with customers to improve systems by reviewing current practices
  • Ensure timely delivery of services, meeting customer needs and objectives
  • Develop and maintain strong, long-lasting customer relationships
  • IT Project Manager for Exchange migrations, infrastructure upgrades, physical to virtual server migrations, system deployments, other IT projects
  • Partner with Help Desk Manager and Senior Consultants to ensure successful delivery of service and high customer satisfaction
  • Managed and led team of consultants in executing several on-time Exchange migrations from Exchange 2003/2010 to Office 365
  • Managed successful server virtualization projects with minimal downtime and no negative impact to end-users
  • Completed 2,000+ Experience Hours out of 3,000 toward PMP certification

Consultant, 2011-2012

  • Physical and VMware/Hyper-V virtual Windows 2008/2012 server support
  • Active Directory and Group Policy configuration and support
  • Windows Server – Installation, Configuration, and Administration
  • Microsoft Exchange – Installation, Configuration, and Administration
  • Office 365, Google Apps, Mimecast configuration, maintenance, and support
  • Cisco, Watchguard, SonicWall, HP, and Dell firewall, router, and switch configuration and support
  • Microsoft, Apple, and Linux end-user support
  • Android, Apple, Windows, and BlackBerry mobile device support
  • Successfully led team of consultants during antivirus roll-out to 150+ users across several companies
Longyear Museum, Chestnut Hill, Mass.2005-2011
Manager of Information Systems / Systems Administrator

  • Managed Windows 2003, 2008 R2, and SBS 2011 servers; Active Directory and Exchange account administration; Backups using Backup Exec 2010
  • Virtualized servers on ESXi; Migrated from Windows 2003 to 2008 R2 and Exchange 2003 to 2010
  • Managed development, design, and deployment of new website; Led internal website team through design and creation process
  • Upgraded network infrastructure, configuring Cisco switches and routers
  • Increased website traffic by 130% through social media, email, and direct marketing initiatives
  • Created and managed annual technology budget
  • Managed external vendor relationships
  • Monitored and managed Symantec AntiVirus Endpoint Protection
DoGone Fun!, Inc., Chicago, Ill. 2004
PC Support Specialist / Website Creator and Administrator

  • Provided hardware, software, network, and end user support
  • Oversaw all technology projects, including systems upgrades, streaming videos feeds, and phone system and voicemail upgrades
  • Maintained and supported Avaya IP Office VoIP telephone system
IT Consultant, Northeast Ohio and Chicago, Ill. 2001-2005

  • The Printery Edition:Created and administered Linux based Apache website and Postfix email server; Designed, planned, and implemented technology infrastructure systems; Provided on-site end user, network, and printer support; Designed and maintained website
  • Sanford Rose Associates:Provided on-site end user, Windows 98 and XP, printer, and network support
  • Skinner Trucking: Supported on-site end users, and printers, network, and payroll system
  • Triangle Camera:Provided end user, network, and hardware support
  • Private Clients: Provided in-home end user, network, and printer support
University of Rochester, Rochester, N.Y. 1999-2001
ResNet Lead

  • Led team that provided network support to more than 2,500 students
  • Provided end user support for escalated trouble tickets
  • Installed and configured Cisco switches in campus wide network upgrade
  • Hired, trained, scheduled, and oversaw student employees
EducationM.S., Computer Information Systems
Project Management Concentration
Boston University, Boston, Mass.B.A., Political Science and Interdepartmental Studies
University of Rochester, Rochester, N.Y.

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